We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected] . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for the item then the original cost of shipping will not be included in your refund. If you receive an exchange then we will not refund the cost of original shipping. Please ensure you include your full name, address and order information to make it as easy as possible for us to process your refund or exchange. If you are shipping a high value item, you should consider using a postal service with tracking or buying shipping insurance. We will not refund the cost of such a service. We can’t guarantee that we will receive your returned.
If you can’t find the answer to your query here, please don’t hesitate to contact us via [email protected]
Please be aware that some manufacturers require you to return the item to them directly for refund or exchange. When this is the case then you will be bound by their relevant terms and conditions.